You first need to sign in to your App Store Connect and access your app.

Issue 1: Missing Privacy Policy URL

One of the most common reasons Apple might reject your app is a missing privacy policy URL. We will go through the two sections where you should have a link to your privacy policy page.

1. From the left menu, go to the ‘App Privacy’ section and click ‘Edit.

2. Enter your link for your privacy policy page and click ‘Save.’

Issue 2: Login Credentials For App Review

This step is essential because Apple will need to access your app in order to evaluate its content and ensure that it complies with Apple requirements. Make sure to match the same email address or mobile number with the one generated from your demo account. Then, include the following instructions in the ‘App Review Information’ section.

1. Open App
2. Tap “ACCEPT AND CONTINUE”
3. Tap “Allow” to allow notifications permission
4. Under the country code select: “The country”
5. Enter the following phone number: “xxxxxxx”
6. Tap “Next”
7. App will open and you will have full access
8. The app will open granting you all permissions.
9. To delete your account go to settings -> Account -> Delete my account.

Issue 3: CallKit China Error

The CallKit China error in App Store Connect occurs when an app utilizes Apple’s CallKit framework, which lets apps do VoIP and other calling-related things. Because the Chinese government has strict rules on VoIP services, Apple doesn’t let apps with CallKit features be sold in the Chinese App Store. Developers can keep CallKit working in other markets while avoiding rejection by making changes to the app to meet regional compliance standards.

Note that this error will mostly pop up if your app includes features like audio & video calling

Make sure to include ‘We replied about CallKit functionality over Resolution Center’ in your login instructions.

Issue 4: Missing App Information

App Promotional Text & Description

Your app’s description and promotional text should be included in App Store Connect’s app information so that your users can see how valuable your app is.

The promotional text is displayed extensively in search results and serves as an attention-grabbing, clear summary that highlights the primary features and functions of the app. It should be no more than 170 characters. You should make sure your text is brief, precisely clear and mentions exactly what your app represents.

Although the description leads users to seek further explanation and information before downloading. You have 4,000 characters to outline the features, advantages, and any special selling propositions of the app.

It’s not recommended to just include the category of your app in the description. For instance, if you wrote “Messenger App,” Apple would undoubtedly reject it because there are so many other messenger apps available in the store; what makes yours unique?

App Previews and Screenshots

Making your app visually stand out on the Apple Store requires adding screenshots. These screens also aid in conveying the personality of your brand and the operation of the app.

Because Apple favors high-quality screenshots that accurately represent the app’s features, using lower-quality screenshots may result in your app being rejected. This is especially true, as you must use screenshots of the actual app to demonstrate its features. Make sure to include a screen recording for your app too.

Issue 5: Data Collection

This section is crucial for informing users about your app’s privacy policies and ensuring transparency. This section requires app owners to disclose the types of information their apps collect about their users. These types of information, such as their location, contacts, usage patterns, and any information they share externally.

This data declaration is important because it affects users’ trust and shows that Apple is serious about protecting users’ privacy. If you falsify or omit any data collection methods, Apple may reject your app.

From the left menu, go to the ‘App Privacy’ section and click ‘Get started’ and start declaring your app’s collected data.

Check out this documentation on how to declare your app data.

Issue 6: App’s Bugs & Errors

Apple prioritizes app stability and usefulness, swiftly rejecting apps that crash or exhibit significant flaws during the approval process. Not only do crashes and major problems compromise the user experience, but they also negatively impact the caliber of the App Store. Reviewers of Apple thoroughly test every app to make sure it can manage several user interactions without failing.

For example, we will report an app for rejection if it freezes under normal use, fails to load some features, or crashes on launch. Developers should extensively test their apps on several devices and iOS versions, addressing any possible stability problems before release. Ensuring a flawless, dependable experience helps developers raise the likelihood of their app passing Apple’s rigorous review criteria and providing customers with a more favorable and consistent engagement.

Issue 7: Copyright & Repetitive Content

App Store Connect frequently rejects apps due to copyright infringement. This is especially true when an app copies content or looks a lot like other apps. To keep the app ecosystem full of high-quality, unique apps, Apple has tight rules against apps that are copies or do the same thing over and over again.

Apple doesn’t allow apps that look too much like current ones, especially ones that don’t have any major features that make them different. This is against their intellectual property rules. These repeated entries make the App Store more difficult to navigate and more crowded. Ensure your app stands out with original, useful content and features to prevent rejection. Additionally, ensuring appropriate licensing for any third-party material is crucial to adhere to Apple’s copyright regulations and prevent rejection.

Conclusion

Understanding and knowing Apple’s top reasons for rejecting apps, like bugs and crashes or data protection leaks, your app has a much better chance of being approved. Meeting Apple’s strict standards is a process that involves many steps, from making sure the app works properly to protecting users’ privacy. This process is easier to handle with nandbox. The nandbox App Builder helps users with all of the requirements in order to submit their app to the App Store successfully.

After following this article and the Apple Store Connect publishing guidelines thoroughly, you can now enjoy a prompt and easy submission process and enjoy your app without worrying about Apple rejecting it.

The post Top Reasons Why Your App Might Be Rejected on Apple Store & Solutions: 2025 Guide appeared first on nandbox Native App Builder.

What is nandbox App Builder?

nandbox is a Canadian mobile app development platform, established in 2016. The SaaS platform has developed a no-code, mobile app builder, which enables everyone to make mobile apps with best-in-class capabilities. In other cases, companies and individuals needed to screen and recruit technical personnel for app development tasks. But with nandbox App Builder, you can build personalized, native, hosted-ready mobile apps with simple drag-and-drop. Neither coding nor upfront costs are needed—but a 7-day free trial and lifetime app support are.

7 basic steps on App Store Connect to anchor your app on the Apple Store

Step 1: Enroll Apple Developer Account

To submit your app to the Apple Store, you’ll need a developer account. For an Apple Developer account, you have to pay a one-time fee of $99 for individual accounts and $299 for organizational ones.

and don’t forget to invite nandbox as your App Manager. Here is a guide on how to do it.

Step 2: Upload IOS release to TestFlight

In order to test your app and upload it to your Apple Developer account, you need to download TestFlight on your device. Once you build an iOS release from your nandbox app builder, it will be uploaded automatically to TestFlight and your developer account.

Step 3: Set your Version information

You must include details about your application, such as its name, description, keywords, support link, tested build, and more. Upload any available video previews and screenshots as well.

Step 4: Set your Pricing and Availability

Choose whether your app will be free or paid, and set the price if it’s paid. Choose the regions where it can be sold.

Step 5: Set your app’s Privacy

You MUST make your app’s privacy policies and data collection techniques transparent because it collects user data. Make sure to answer all of Apple’s privacy questions and provide information on how you collect data from users.

Here is an Apple guide for more information

Step 6: Send for review

You can submit the app for review once all the necessary app information, including pricing and privacy, has been submitted. Your app will be compared to Apple’s guidelines, and Apple will approve your release if everything is in order.

Step 7: Release Your App

You can choose whether to manually release the app after the review process or let it happen automatically. If released automatically, the App Store will submit your app immediately upon approval.

Make sure to check all your policies continuously to track Apple’s instructions and warnings in order to update them.

Check out this documentation to guide you through the process in detail.

Feel free to contact us at support@nandbox.com. We are glad to support you wherever you are.

The post The Ultimate Guide to Publishing Your App on Apple Store appeared first on nandbox Native App Builder.

SMTP stands for Simple Mail Transfer Protocol; it’s a method of communicating via the internet for the purpose of exchanging electronic mail between users. SMTP’s primary function is to establish protocols for inter-server communication. The servers can reveal their true identities and make it known what kind of interaction they are attempting to conduct.

They also have a system in place for dealing with issues like invalid email addresses. If the recipient’s email address is incorrect, the server should respond with an error message.

How can SMTP work for individuals?

Huge businesses that have their own apps are definitely capable of creating their own servers. nandbox allows users to connect their own SMTP server to the login procedure in order to get registration requests from customers and give them the verification codes in response.

There are some sites that offer the SMTP service where you can customize your own domain and create a server for you for a fee, like Amazon SES SMTP and Sendinblue, or you can simply create a Gmail account and use it as your own server.

First: Unlocking security:

1. After creating a Gmail account, go to your dashboard and select Security from the side menu to enter your ‘Less secure app access.’

2. Then turn the toggle on to allow less security.

Second: nandbox SMTP server settings configuration:

3. From your app builder, go to the App Settings page, choose email, and click the gear icon to open the login method settings.

4. Turn the ‘SMTP Server Settings’ toggle on.

5. And now you need to fill in the required configuration so you can link your server with your app:

• Name: Enter your name.
• Host: Standard email ‘smtp-relay.gmail.com.’
• Port: You can add one of these unsecured ports: ’25, 465, or 587.’
• Username: Enter your email.
• Password: Enter your email’s password.
• Mail From: Enter your email again.

Here are Google’s guidelines for more information regarding secured ports.

6. Don’t forget to turn the toggle on after filling out everything to allow nandbox to link your server to your app and select ‘Save.’

You also have the option to use external websites to get an SMTP server, but note that you need to test it first from any online SMTP Server Test Tool before setting up the app builder configurations.

The post What Is SMTP And How It Works! appeared first on nandbox Native App Builder.

The final step of developing an app is bringing it to light. There’s no better way to incite downloads than publishing it on an official store, like the Google Play Store or the Apple App Store. They both add layers of protection that provide users with security. Users don’t think twice before downloading an app from both official stores. That’s why we created this guide to show you how to publish an app on the Google Play Store and the App Store if you’re using the nandbox app builder for your app demo account setup.

The Demo Account

If your application has an authentication system for logging in via email or phone number, you should provide both Google and Apple with a demo account that includes a login and password. nandbox represents the Demo Account feature, which helps you create your demo account to accomplish the mission.

Important consideration must be given to the demo account before publishing your app, as Google and Apple Store might reject your submission for skipping this step. Both Google’s Play Store and Apple’s App Store might reject your submission for skipping this step, so they require a demo account for any app that has login functionality to review them for several reasons:

• Content Checking: They must ensure the app’s content meets store guidelines. This includes checking for inappropriate or harmful content, age-appropriateness, and deception.
• Security: The app must be secure. It must be malware-free and secure user data.
• Advertisements and Purchases: They must be able to verify that in-app purchases and ads comply with store policies.
• App Functionality Verification: All app features must be tested, not just the login screen. They must interact with as many as possible to prevent fraudulent or harmful apps from being published and maintain app store quality.

How It Works!

In the App Settings page, scroll down till you find the Signup & Registration section. Click the arrow to configure a login method in your app.

The builder supports two methods: either via Email or Mobile. Choose the right one for your app and complete your configurations.

Here comes the role of the app demo account setup. After filling in your login registration method settings, the builder will generate the demo account used in your app review.

Copy your instructions and insert them in your Google Console account.

Google Play Console Account

At the App Content section, click App Access, mark “All or some functionality in my app is restricted,” then click Add instructions

1. Add instruction name.

2. Add the email or the phone number used in your demo account.

3. Then add the instructions in the empty box.

4. Don’t forget to mark ‘No other information is required to access my app.’

5. Then click ‘Add.’

Apple Developer Account

From the side menu, click “Prepare for submission, scroll down till you reach App Review Information, and add the instruction in the empty box.

It can be a hassle to learn how to publish an app on the Google Play Store or the App Store. You have many steps to take, all while worrying if your application is approved for publication or not. The app demo account setup that you create with nandbox facilitates part of the process. You can use it to upload and enlist your app for review with ease. Additionally, it doesn’t cost extra to upload both the Android and iOS versions of the first app you create. Sign up now to try out this feature and more on nandbox.

The post Get Your App Published with Demo Account Setup appeared first on nandbox Native App Builder.

Imagine your business is possible to reach more than 2 billion people worldwide. It’s the number of Android users that Google announced in 2017. On the Google Play Store, a lot of potential can surge for your business by landing a mobile app there. Together with Google’s Academy, the nandbox team will guide you to the Google Play Store.

Within the coming lines, you will know how to upload your app—built on nandbox App Builder—on the Google Play Console. There, you can prepare your app to get published on the Google Play Store and manage it as well in the future. That’s after creating the Google Developer Account, as explained in a previous article. 

What is nandbox App Builder?

nandbox is a Canadian mobile app development platform, established in 2016. The SaaS platform has developed a no-code mobile app builder, which enables everyone to make mobile apps with best-in-class capabilities. In other cases, companies and individuals needed to screen and recruit technical personnel for app development tasks. But with nandbox App Builder, you can build personalized, native, hosted-ready mobile apps with simple drag-and-drop. Neither coding nor upfront costs are needed, but a 7-day free trial and lifetime app support are.

7 basic steps on Google Play Console to anchor your app on the Play Store

Step 1: Create a Google Developer Account

To submit your app to the Google Play Store, you’ll need a developer account. For a Google Play Developer account, you have to pay a one-time fee of $25. Navigate to your Google Play Console, then start creating an application.

Step 2: Bundle generation and saving

After testing your app thoroughly by releasing an APK, generate the bundle of your app on the nandbox dashboard and save it to later upload on the Google Play Console.

Step 3: Set your Store presence

Here is where you’ll put information about your app, like the title, description, category, contact information such as your company name, and more. You’ll also have to add an app icon and an accurate screenshot token from your app for store preview.

Check this Google article to get more information on how to do it.

Step 4: Set your App content

This step is the most important one in your publishing process. You need to complete some questionnaires to receive a content rating for your app. The content rating guarantees that your app complies with Google Play’s policies and is appropriate for the target audience.

Check out the rating system of Google Play for more information.

Step 5: Set your App pricing

Choose whether your app is a paid or free download. Set the price if you decide to charge for it. Then you have to choose if your app is a game or an app, as well as the regions in which it will be distributed.

Step 6: Release your App Bundle

Here comes the role of the bundle you have released from the nandbox dashboard in the second step. On the Production page, create a new release and upload your app bundle with a release name.

Step 7: Send your app for review

Google will review your app after submission to make sure it complies with Google Play policies. It will be published on the Play Store if it passes the review.

If Google reviews your app and finds some errors, you’ll be notified through your dashboard. When you work on editing them, make sure to send the changes you make for review manually from the publishing overview page.

Be certain to check all your policies continuously to track Google’s instructions and warnings in order to update them. Apart from publishing your app in the Play Store, consider creating and selling digital downloads as an alternative or supplementary strategy.

Check out this documentation to guide you through the process in detail.

Feel free to contact us at support@nandbox.com. We are glad to support you wherever you are.

The post The Ultimate Guide to Publishing Your App on Google Play Store appeared first on nandbox Native App Builder.

Publishing on Apple’s App Store requires proficiency and knowledge on how to pass the store’s gate. That is why this simple guide is all about how to set up app connection to app store connect. Before publishing, Apple reviews the app and examines its eligibility. This process takes time and needs experience to get through. The publishing team at nandbox can take over this mission and do it for you. We can set the minimum information for your app built on nandbox App Builder, submit it for Apple’s review, and get it published on the App Store. You only need to add the nandbox publishing team to your Apple Developer Account and make nandbox your App Manager. Add the email address publishing@nandbox.com to your account user list, and we will take it from there.

What is nandbox App Builder?

nandbox is a Canadian mobile app development platform, established in 2016. The SaaS platform has developed a no-code mobile app builder that enables everyone to make mobile apps with best-in-class capabilities. With nandbox App Builder, you can build personalized, native, hosted-ready mobile apps with simple drag-and-drop. Neither coding nor upfront costs are needed.

If your account has the Individual entity type, then it is a single-user one. You only have to fill in your username and password on the page Publishing Info on the nandbox dashboard. And leave the rest to us.

The following steps are only applicable for accounts with the Organization entity type; multiple users can run your account. Hence, you can assign them different roles and manage their permissions. Among your users, the nandbox publishing team should be your App Manager.

Step 1

Sign in to your Apple Developer Account and scroll down till you find ‘App Store Connect.’

The App Store Connect is a suite; the Apple Developer Program supports uploading new apps and managing old ones. This web tool assists in testing the apps on the app TestFlight. It also gives out sales reports and app analytics.

On App Store Connect, you will then be able to invite the nandbox publishing team to be your App Manager.

Step 2

Click ‘Users and Access.’

Click (+) to add a new user.

1. Add a random first and last name.
2. Add Email: publishing@nandbox.com
3. Mark App Manager and Additional Resources will be selected automatically.

Choose your app and click ‘Invite.’

Step 3

You only have to review your account’s people list to check that publishing@nandbox.com is listed there. And ensure that it has the App Manager role with access to your apps.

Check that publishing@nandbox.com is among your user list.

Don’t hesitate to contact us at support@nandbox.com if you have any questions.

The post How to Set Up App Connection to App Store Connect? appeared first on nandbox Native App Builder.